Servest is a facilities management company with over 23,000 employees working across 7,000 client sites throughout the UK. They provide comprehensive support to clients across a large number of sectors, and worked with a many different suppliers for their waste.
As part of their facilities management proposition, Servest wanted to partner with a waste and recycling business on a strategic level. The need for a robust partner was imperative due to their client base operating across 14 different vertical markets.
Their existing waste contracts involved a multitude of suppliers, with inconsistent pricing and variable service delivery. Management information was only available on a limited basis to key stakeholders, and recycling levels/zero to landfill achievements were unknown.
Our solution standardised Servest’s waste arrangements into one contract, and delivered cost savings. We delivered management reporting in a consistent format, while outlining and delivering a robust value proposition for new customers.
With enhanced levels of customer service, proactive account management and onsite training, the number of collections has reduced, improving their carbon footprint.
Throughout the partnership, we continue to provide additional support for tender opportunities.