Case study | Hospitality


Carluccio’s outlets combine a deli and restaurant offer, serving a range of Italian food and drink from breakfast through to dinner in high footfall urban and retail locations.


The issue.

Along with the financial and environmental benefits of optimising waste solutions, it is increasingly important for food and hospitality businesses to demonstrate their progress around recycling and waste reduction. In particular, consumer focus has increased around food waste. With sites in town centre locations and restricted timings for collections, it was a challenge for Carluccio’s to co-ordinate vendors who could meet their tight operational requirements.

The solution.

Carluccio’s have a concentration of sites within the M25 as well as locations in larger towns and cities across the UK.

A partnership with SWR allows Carluccio’s to work with a single supplier whilst accessing local specialists in London and around the country who provide the best service available in each area.

At the start of the contract in 2015 SWR proposed an optimised solution based on analysis of the existing service. Food waste collections were introduced to reduce general waste requirements. To maximise recycling sites now have 4 collections; general waste, mixed recycling, glass and food. SWR’s account manager and customer service specialists provide ongoing support to the sites and the head office team.

“Carluccio’s partnership with SWR has delivered significant service improvements and increased recycling rates.”
Ben Roberts, Maintenance Manager
Carluccio’s partnership

The results.

landfill 97% Diversion from landfill in 2017
Collection success rate 99% Collection success rate exceeded
landfill 129 years Is how long a kettle would boil to be equivocal to the carbon saving
glass was recycled

In Q1 over 175 tonnes of glass was recycled; equivalent in weight to more than 360k empty wine bottles. If you were to stand that many wine bottles side by side it would stretch around 25km, which would be along the Thames from Tower Bridge right through central London, past Hammersmith then out to Chiswick Bridge and beyond.

Where next?